Frequently Asked Questions

What fees are associated with the MyWebATM card, and why are they necessary?

There are many costs associated with running a private card network, including association fees, issuing fees, compliance fees, and customer service fees. The fees that we charge your MyWebATM account directly reflect the third-party charges and operating costs incurred by MyWebATM's daily operations. These fees are necessary in order for us to provide you with a safe, secure, and convenient financial service.

Note that there is no cost for acquiring a MyWebATM card and no monthly fee if you are not carrying an account balance on the first day of the month.

The following fees apply to your MyWebATM account:

Basic Fees
Card issuance FREE
Web or telephone balance inquiry FREE
Bank account to card transfer* $2.82
Card to bank account transfer $4.00
PIN change FREE
ATM Transactions
ATM balance inquiry $1.00
ATM transaction (U.S.)** $2.50
Declined ATM transaction (U.S.) $2.50
ATM transaction (International) ** $3.95
Declined ATM transaction (International) $3.95
Retail Point-of-Sale (POS) Transactions
POS transaction (U.S.) $1.75
Declined POS transaction (U.S.) FREE
POS transaction (International) $1.75
Declined POS transaction (International) FREE
Administrative Fees
Monthly service fee*** $3.95
Currency conversion 2%
MyWebATM card-to-card tranfer $5.00
Returned bank tranfer fee $25.00
Replacement card $9.95
Express shipping of replacement card $15.00
Permanently close MyWebATM account**** $25.00

* Fund transfer can take between 2 and 5 business days.

** Fees are determined by the local ATM provider and may be higher then MyWebATM fees.

*** Monthly fees are collected on the first day of every month.

**** This fee applies to liquidating your account and mailing you a check for any remaining balance. Note that there is no fee for keeping your MyWebATM account open with a zero balance.

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How can I add funds to my MyWebATM account?

You can fund your MyWebATM account using any of the following methods:

  • Bank Account
  • Bank Wire Transfer
  • Card to Card

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Why can't I use currently my credit card to fund MyWebATM account?

A MyWebATM card needs to be active for 30 days in order to be eligible for credit card funding. After 30 days, you will be able to add a Visa or MasterCard as an available funding method. Any deposits made via credit card deposits will be immediately available in your MyWebATM account.

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How can I withdraw funds from my MyWebATM card?

You can withdraw funds from your MyWebATM card using any of the following methods:

  • You can get cash at any ATM with the Star® or Plus® logos; there are more than 843,000 PLUS ATMs and more than 244,000 STAR ATMs worldwide
  • You can use the card at any of the 3.1 million Interlink® Point-of-Sale retail locations worldwide
  • You can transfer funds from your card to a bank account by logging into your MyWebATM account and completing the transfer form
  • You can transfer funds to another MyWebATM cardholder

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Is MyWebATM safe?

Cardholders create a secure PIN (Personal Identification Number), which guarantees that the card may only be used by only the cardholder, or someone to whom the PIN has been given.

Online, all transactions between your MyWebATM account and your personal bank account or an online merchant are protected using the latest in SSL technology. Your online account may only be accessed using the User ID and Password you created when you applied for your card.

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I don't see a Security Lock or an "https" address on the "Sign Up" and "Log In" pages. Are these pages secure?

The Sign Up and Log In pages are completely secure, and use digital certificates to ensure that any data shared with us is kept confidential. Digital certificates encrypt data using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting Web communications.

You can verify that these pages use SSL. In Internet Explorer, simply right-click in the body of the form and select "Properties". In Firefox, right-click on the body of the form, select "This Frame", and then select "View Frame Info".

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I just signed up. What happens next?

There are two steps to the sign-up process. First, MyWebATM will send a small deposit to your bank account. Once this is received, you need to log into your MyWebATM account and confirm the deposit amount. You do this by clicking on "Funding Accounts" in the menu on the left side of the screen.

At this point, you will see a "Conf" button next to the bank account you selected. Clicking on this button opens a window that allows you to enter the amount of the deposit. If the amount entered is correct, you have successfully confirmed your bank account with MyWebATM. At that point, your initial deposit will be credited to your account. You will then be issued your MyWebATM card number.

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I'm having difficulty applying for a MyWebATM account. It says I can't be verified. What should I do?

There are numerous factors that can prevent your application from being automatically approved. Simply email support@mywebatmcard.com with the details of application and a representative will get back to you shortly with a solution.

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I got a card and I want to cancel it. What do I do?

You don't need to cancel your MyWebATM card. Simply keep it and it will expire. Remember, there are no fees to maintain a MyWebATM card with no balance. This ensures that if you change your mind, your card will be active and ready for you to use.

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What happens if my card is lost or stolen?

Contact Card Services toll free at 1-866-746-7246. A fee will be charged for the replacement card and it will be mailed to you.

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Is there a limit to the amount that I can load on my MyWebATM card?

Your MyWebATM card can hold a maximum of $2,700. However, your card can be reloaded again and again.

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Is there a daily limit to how much I can transfer to someone else?

There is a daily limit of $500 on card-to-card transfers.

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Is there a daily limit on ATM withdrawals?

There is a daily limit of $500 on cash withdrawals, subject to any limits imposed by the operators of individual ATM machines.

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Is there a daily limit on retail Point-of-Sale (POS) purchases?

There is a daily limit of $2,700 for POS purchases.

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How can I transfer funds to friends, family members or businesses?

You can use your MyWebATM card to transfer funds to any other MyWebATM card. In fact, you can make multiple transfers in a day, so long as the maximum daily cash withdrawal amount is not exceeded. This is a convenient and cost-effective way to transfer funds.

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Is the MyWebATM card a credit card?

MyWebATM cards are not credit cards. They are stored-value, PIN-based debit cards.

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Does the card have an expiration date?

Your MyWebATM will expire two years from the time it is issued, but don't worry - you will receive a replacement card about two months before your card is set to expire. Any balance in your account will be transferred free of charge to your new card.

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What happens if I need to return an item I bought with the card?

The merchant would handle the return just like they would any other ATM card purchase, based on the guidelines laid out in their store policy manual.

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What should I do if I have forgotten my PIN?

For security reasons, only you as the cardholder know the PIN you selected. If you forget your PIN, you must acquire and activate an additional card. You may then transfer the balance of funds from your former card to your newly activated card.

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Can I have multiple MyWebATM accounts?

No, you can only have one MyWebATM account.

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I attempted a withdrawal from an ATM but did not receive any money, even though my card balance reflects the withdrawal. What should I do?

You should submit a dispute to MyWebATM, using the receipt from your attempted ATM withdrawal.

To submit a dispute to MyWebATM, you will need to provide the following information:

  • The card number of the card being disputed
  • Date/time of the transaction
  • Transaction sequence number from the ATM
  • Switch sequence number
  • Amount requested
  • Amount received
All of these items can be found on the ATM receipt. Be prepared to fax, scan and email, or mail a copy of the receipt to MyWebATM.

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After I file a dispute, how long before I can expect to see my funds credited back to my card?

According to federal regulations, the bank has up to 10 days from the date the dispute is presented in order to issue a 'provisional credit'. The bank then has 45 days to finish their investigation of the dispute. Upon completion of the investigation, the bank will make known their findings and either make permanent the credited amount, or debit the provisional credit.

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